Refund Policy
Thank you for choosing SystemSteadyDiscover. We want you to be completely satisfied with your order placed at systemsteadydiscover.xyz. This policy explains how refunds and returns are handled for products and services purchased from our website or at our pizzeria location in London, EC4V 4EH, United Kingdom. If you have any questions that are not covered here, please reach out to us at +44 20 7946 0123.
1. Eligibility for refunds and cancellations
Orders placed for food or beverages prepared at our location are generally not eligible for a monetary refund once the product has left the kitchen unless the item arrived damaged, spoiled, or was not as described. If you believe an item falls into one of these categories, contact us within 48 hours of delivery or pickup with your order number, photos, and a brief description of the issue. We reserve the right to request additional information before issuing a refund or replacement. For dine-in experiences, refunds are considered on a case-by-case basis at our sole discretion.
2. How to request a refund or replacement
To request a refund or a replacement, please email or call us at +44 20 7946 0123 with your order details. Include your full name, order number, date of purchase, and a short explanation of the issue. If a refund is approved, we will process it using the original payment method you used for the purchase. Refunds can take several business days to appear on your statement depending on your bank or payment provider.
3. Non-refundable items and limitations
Some items are not eligible for refunds, including orders that have been prepared or consumed, promotional items, or custom orders where the customer approved a specific modification. We do not offer refunds for beverages that were consumed or for portions of meals that were partially eaten unless there is a verified issue with the quality or safety of the item. Gift cards, if sold, are not refundable after purchase except where required by law.
4. Damaged or incorrect items
If you receive a damaged, spoiled, or incorrect item, please contact us immediately. Preserve the packaging and the item as delivered, and provide photos if possible. We may request the return of the item to investigate the claim. In many cases, a replacement will be offered at no extra cost, or a refund will be issued to the original payment method within 5–7 business days after confirming the issue.
5. Processing times and shipping considerations
Refunds for online orders are typically issued within 5–7 business days from the date of approval. If a refund is processed, you will receive a confirmation email once the transaction has been completed. Please note that processing times with banks or payment processors can vary and may affect when the funds appear in your account.
6. Cancellations for online orders
Orders canceled before preparation begins may be eligible for a full refund to the original payment method. If the order has already started processing or prepared for delivery, a partial refund may be offered based on the work completed and the items already prepared.
7. Local regulations and rights
This policy is intended to comply with applicable consumer rights in United Kingdom and local jurisdictions. Nothing in this policy limits your statutory rights. If you believe your rights have not been addressed adequately, you can contact us at +44 20 7946 0123 or consult your local consumer protection authority.
8. Changes to this policy
We may update this Refund Policy from time to time. The most current version will be reflected on our website at systemsteadydiscover.xyz. The date of the last update is provided within the policy, and changes take effect immediately upon posting. If you have an active account with us, we encourage you to review the policy periodically.
9. Contact information
For questions about refunds, replacements, or this policy, please contact us at +44 20 7946 0123 or via our website at systemsteadydiscover.xyz. We are committed to resolving issues promptly to ensure your experience with SystemSteadyDiscover remains positive. Our service area includes customers in London, EC4V 4EH, United Kingdom, and neighboring regions served from our location at 15 Lombard Street.
Effective date: 20 October 2024